PATIENT CARE

Consultations are by appointments.  Patients presenting as a walk-in at the clinic will be triaged by our receptionist or practice nurse and appropriate care offered.    If the situation requires urgent medical attention and the onsite staff deem necessary an Ambulance can be called.  If the patient is able to be transferred without medical assistance, they will be directed to the nearest emergency department for assessment and review.  Please contact our locum service if you require a non-urgent consultation after hours or when our office is closed.

OUR COMMITMENT

Beaumaris Bay Medical Clinic is committed to providing the best possible care to all patients. Our staff regularly attend short educational courses or professional conferences to maintain and update their information and skills.

PRIVACY

The clinic has systems in place to protect the privacy, security, quality and integrity of the data information held. Appropriate staff are also trained in computer security policies and procedures.

SAFETY

Safety and Quality Booklet 10 Tips and Top Tips for Safe Health Care are available in the waiting room.

HOME VISITS

Please call our Reception Staff to request if one is possible.

AFTER HOURS

Call Nurse on Call 1300 60 60 24 which is a free helpline that will connect you with a registered nurse 24 hours a day, 7 days a week.

REMINDERS

A reminder and recall system is used at Beaumaris Bay Medical Clinic. This system assists the doctors to know if you are due for important health checks or reviews.

FEES

Our fee schedule and other service costs are available at the reception desk. EFTPOS, Visa and Mastercard payment options are available. Accounts not paid on the day will incur additional administration costs not refunded by Medicare.

RESULTS

We encourage patients to be proactive, involved in their care and follow up on their test results.  Please make contact with our clinic about one week after your test(s) to confirm that we have received them and if any follow up is required.   We recommend you see the same doctor for continuity of care.

CONTINUITY OF CARE

We encourage patients to return to their preferred GP for consultation if another appointment is required.

COMMUNICATION POLICY

You can contact your doctor by calling the clinic, if it is an urgent matter please advise the receptionist.  Messages will be forwarded to your doctor and replied to at a convenient time.  A copy of our Email communication policy, Social Media policy  and Privacy policy can be requested at reception.

TRANSLATING INTERPRETER SERVICE

This service is available for patients if required, please advise our receptionist if you need to use this service. TIS – use an interpreter over the telephone 131 450. Patients who are visually impaired, if able will be provided with assistance verbally, if a document needs to be read to them. For patients who are deaf we can contact Auslan Interpreter service on 1300 287 527 (at no charge) to book an appointment time or utilise National Relay Service (NRS) for assistance with translation on 1800 555 660.